fh66 Responsible Gaming

Section 1

Our Commitment to You

fh66 takes responsible gaming seriously. We believe that gambling should be an enjoyable leisure activity — never a source of financial stress or personal harm. Our platform is designed with Bangladesh players in mind, and we recognise that a small number of people can develop a problematic relationship with gambling. That is why fh66 provides a comprehensive suite of responsible gaming tools that every registered player can access directly from their account settings at any time, at no cost.

fh66 operates a strict 21+ age policy. We use identity verification (KYC) during registration and reserve the right to request supporting documentation at any point to confirm a player's age and identity. Players found to be under 21 will have their accounts permanently closed and any deposits returned, subject to KYC verification. If you are 21 or older but feel your gambling is getting out of hand, this page explains every tool available to help you take back control.

Section 2

Your Responsible Gaming Tools

The following tools are available to every fh66 player free of charge. Access them any time through your account settings, or request assistance from fh66 support at [email protected].

Section 3

Recognising Problem Gambling

Problem gambling can develop gradually. The following warning signs may indicate that gambling has stopped being entertainment and has become a problem that requires attention.

• Spending more money on gambling than you originally planned or can comfortably afford.
• Chasing losses — continuing to play in an attempt to win back money you have already lost.
• Neglecting work, family, or daily responsibilities because of time spent gambling online.
• Borrowing money, selling possessions, or depleting savings specifically to fund gambling sessions.
• Feeling anxious, irritable, or restless when unable to access gambling platforms.
• Hiding the extent of your gambling activity from family members or close friends.
• Using gambling as the primary way to relieve stress, boredom, loneliness, or difficult emotions.

Section 4

Practical Steps to Stay in Control

Whether you are a new player or a long-time fh66 member, the following practical steps help keep gambling in its rightful place — a leisure activity enjoyed within your personal means.

1. Set a budget before you play.Decide the maximum amount you are comfortable spending before you open a game. Use fh66's deposit limit tool to enforce this budget automatically.
2. Treat winnings as a bonus, not income.Gambling outcomes are determined by chance. Never rely on winnings as a source of regular income or as a means to pay bills or debts.
3. Take regular breaks.Enable session time reminders in your fh66 account settings. Stand up, step away from your screen, and do something unrelated to gambling for at least 15 minutes every hour.
4. Never gamble under the influence.Alcohol, fatigue, or emotional distress impairs judgment and increases the risk of impulsive, unplanned gambling. Avoid opening fh66 when you are not in a clear-headed state.
5. Talk to someone you trust.If gambling is causing you stress or financial pressure, speak to a trusted family member, friend, or contact fh66 support. You are not alone, and help is available.

Section 5

Self-Exclusion — A Detailed Guide

Self-exclusion is the most powerful responsible gaming tool available on fh66. When you self-exclude, your account is locked immediately: you cannot log in, deposit, place bets, or receive promotional communications for the duration of the exclusion period. The minimum self-exclusion period is six months. You may request a longer period — up to five years — or a permanent exclusion if you wish. Permanent exclusions cannot be reversed under any circumstances.

To request self-exclusion, either navigate to Account Settings in your fh66 account and select Self-Exclusion, or email [email protected] with the subject line 'Self-Exclusion Request' and your registered mobile number. fh66 processes all self-exclusion requests within 24 hours. During that 24-hour processing window, fh66 strongly encourages you to use the immediate cooling-off period tool to pause your account while your formal self-exclusion is being set up.

Section 6

Under-Age Protection

fh66 strictly prohibits gambling by anyone under the age of 21. All registration attempts require age verification, and accounts are subject to KYC document checks at any time. If you are a parent or guardian and are concerned that a person under 21 may have accessed or registered a fh66 account using your device or payment details, please contact fh66 support immediately at [email protected]. The account will be reviewed and, if confirmed to belong to an underage individual, permanently closed and any deposited funds returned.

If you share your device with family members or younger people in your household, fh66 strongly recommends using your device's built-in parental controls or screen-time management features to prevent access to the fh66 platform when you are not present. Never share your fh66 account credentials with anyone, including family members.

Common Questions

Responsible Gaming FAQ

Section 7

Get Support from fh66

If you are concerned about your own gambling or that of someone close to you, fh66's support team is here to help. Reach out at any time — our team responds to all responsible gaming queries with discretion, care, and without judgment. There is no minimum threshold for seeking help; if something does not feel right, please contact us.